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Membership Manager

Description

The World Affairs Council of Dallas/Fort Worth seeks a full-time Membership Manager to become a key part of our membership cultivation and donor relationship-building team. This multifaceted role requires skills in member relations, reporting and analysis, program implementation, benefit fulfillment, and overall data management. We are seeking an individual with strong attention to detail, deadlines, and customer service who can be successful in this is external-facing position interacting with the Council’s members, donors, and the public.

The applicant must be a deadline-oriented and creative self-starter who is also a collaborator, a quick learner, and thrives in a high-productivity position. This position requires a skilled organizer and communicator who can manage multiple projects and deadlines, generate ideas, recruit members, and steward the Council’s relationship with members and donors. 

Specific Responsibilities 

  • Membership program management – Implements best strategies in stewardship, renewal and upgrading of current members, acquiring new members, and program attendee conversion. Executes our current membership program services, benefits, and policies and coordinates benefit fulfillment. Recommends and implements changes to improve effectiveness and efficiency.
  • Represents the Council with members and in the community, including speaking publicly for the organization in a recruiting role.
    Member stewardship and cultivation – Serves as a primary point of contact for membership inquiries, and owns our new membership and renewal processing, ticket purchases, and grievance resolution. Executes the acknowledgment process for membership, sponsorship, and annual fund gifts. Assists in cultivation of Council members to increase annual and major gifts in concert with the Membership & Development team.
  • Data management – Develops, promotes and documents best practices and policies associated with member and prospect management. Works in concert with the Director of Database Administration in maintaining security, accuracy, and integrity of database.
  • Foundation and grant programs support – Maintains strong working knowledge of funding/grant cycles, deadlines, eligibility, requirements, updates, and funder reporting. Assists Grants and Institutional Membership Manager to initiate, nurture and maintain relationships with funding organizations.
  • Reporting and data analysis – Generates reports to measure results of membership and development campaigns, overall membership retention and growth, and reports to grantors. Monitors progress towards revenue goals and provides reports for senior management.
  • Direct response traffic management – Executes membership and development strategies driving integrated mail, online and telephone campaigns to acquire, upgrade, and renew members and donors. Maintains schedule of solicitations and cultivations.
  • Collaborative efforts – Partners with marketing team to implement membership promotions, partnerships and communications, and enhanced program attendee conversion. Monitors membership pages on the Council’s website. 

Required Skills & Experience 

  • Bachelor’s degree and at least five years professional experience in areas of membership, development, grants and grant cycles, database management, etc.
  • A demonstrated ability to provide quality customer service is required. This position frequently requires tact and diplomacy. Membership and development staff frequently attend our events, often on evenings or weekends.
  • Strong experience in database management, data analytics, or customer relationship management systems is required; experience with Blackbaud Raiser’s Edge is preferred. Microsoft Office proficiency is required.
  • The ideal candidate has strong oral and written communication skills, is detail-oriented, is a critical thinker, is highly organized, is a problem solver, is collaborative, has high energy and excellent time management skills, and is highly ethical. These qualities are required.
  • Event planning knowledge is preferred and an interest in current and world affairs is a plus.
  • Personal qualities of integrity, credibility, and a commitment to the Council’s mission.

The salary range for this position begins at $50,000.

How to Apply for This Position

Email a cover letter and your resume addressed to Martha Powell, Chief of Staff, to resumes-at-dfwworld.org. Resumes with no cover letter will not be considered.

 

The World Affairs Council is a dynamic nonprofit, nonpartisan organization that brings international awareness and cross-cultural understanding to the North Texas community and presents distinguished international figures year-round for in-depth interpretation of global events. We have approximately 3,000 members. The Council is located in downtown Dallas and offers a hybrid work schedule (after an initial training period) and an excellent benefit package that includes health insurance, a 401(k) plan, and paid parking. 

The World Affairs Council is passionate about building and sustaining an inclusive and equitable working and learning environment for all staff. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

 

 

 

 

 

 

 

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325 N. Saint Paul Street, Suite 4200
Dallas, TX 75201
Phone: (214) 965-8400
Fax: (214) 965-8419